Gate Guru

Written By jeff | 1 comment 

The GateGuru production servers are experiencing downtime currently as a result of an Amazon EC2-related failure at our hosting provider, Heroku. This server outage is causing an expected crash on all GateGuru iPhone clients as they attempt to login to the server to retrieve the latest ratings, reviews, and airport updates.

We are working with our service provider to quickly restore service. And we are simultaneously investigating the issues with our iPhone apps which are causing a crash instead of a graceful failure due to the lack of server resources.

We sincerely apologize for this inconvenience to our users and will be working furiously to get you back online with GateGuru ASAP.


Update (01/02/2010 11:07AM PST): The GateGuru servers are coming back online at Heroku. We have intermittent reports of cessation of app crashes as well as reports of successful use of the app which seem to indicate we’re coming back online gracefully. We will continue to monitor the situation and ask that you report any issues you experience to: support@gateguruapp.com. The GateGuru team thanks you for your patience and continued support.

Posted in Bug Fixes, Support

Written By jeff | No comments 

Over the course of the weekend, the GateGuru team has been busy testing a new version of our iPhone app which includes some performance fixes and minor UI tweaks. In the course of this testing, we came across a bug that causes an immediate crash when a user opens the app after the initial use. Although this issue had not presented itself prior to this testing, it now appears that this crash has been causing problems for some of our users. We estimate that only a small percentage of GateGuru users will experience this bug. If you are not experiencing this bug, you do not have to do anything with your version of GateGuru.

For those of you that have experienced this crashing issue, we have available a work around that will resolve this particular crash. We have removed the bug so that any new download of GateGuru from the app store (whether a new purchase or a resinstall) will not have it.

The work around steps are as follows:

Uninstall/Reinstall GateGuru from your iPhone

* Tap and hold the GateGuru application icon on your iPhone
* When all the app icons begin to shake, tab the “X” associated with the GateGuru application icon and confirm deletion.
* Once the app has been deleted from your phone, launch the App Store app from your iPhone
* Search the AppStore for “GateGuru”
* In the search results, select whichever version of GateGuru you are reinstalling
* Reinstall GateGuru. NOTE: If you are performing this process for GateGuru Full, you WILL NOT BE CHARGED AGAIN for reinstalling GateGuru.
* Once download completes, launch GateGuru and login with your GateGuru account that you created when you first bought the app.
* Enjoy the TRAVELution!

Unfortunately, this work around involves an uninstall and reinstall of the application which isn’t the cleanest solution. We are putting the finishing touches on a new version of the application that permanently removes this bug, as well as a few others. This new version of the app will be submitted to Apple tomorrow so we’ll hopefully have it in your hands in just a matter of a few days.

Thanks for all your positive feedback and, as always, don’t hesitate to contact support@gateguruapp.com for any problems you may be having with the app.

Posted in Bug Fixes, Support